Showing posts with label Remedy. Show all posts
Showing posts with label Remedy. Show all posts

Tuesday, 9 June 2015

Systems Administrator, Kansas City MO

Position: Senior Systems Administrator
Duration: Long term
Location: Kansas City MO
Current SECRET or Eligible to obtain.
Customer: MCEITS Program
Certifications required: (At least 2 of OS Cets should be fine) MCITP, MCSE, MCP &  Security+


The Senior Systems Administrator serves as a technical expert in Data Center operations and administers Linux, VMware vSphere, and Windows 2003/2008R2/2012 server systems in a team environment.

The Senior Systems Administrator works closely with teammates maintaining the production resources and planning for growth and new services consistent with production mission. Particular emphasis will be placed on systems integration in a technologically diverse environment, encompassing a variety of open source and vendor solutions. The successful candidate will specialize in one of the above operating systems (Windows 2008/12 or VMware vSphere 5.0/5.5 is preferred), but may be required to perform systems management/programming tasks on all. In addition, this position will have an important role in coordination/management of projects and operations in the group.

 
Duties and Responsibilities:
 
·      Works closely with Production Manager, Engineering and all team members to provide a joint vision of technical services and applications supporting integrations and deployments into production environments.
·      Provides hands-on leadership in administering production Linux 5.9/6.0, VMware vSphere 5.0/5.5, and Windows 2008R2/2012 server systems in a team environment.
·      Installs, configures, supports, and administers business and automation applications across multiple data centers; encompassing test, staging and production.
·      Provides project leadership for major server projects which include but are not limited to the Microsoft Infrastructure, Virtualization of servers, Automation, and infrastructure maintenance.
·      Provide support off-hours as needed with other team members.

Requirements:

·      Minimum Position Requirements (including years of experience, certifications, licenses, etc.):
Bachelor's degree in computer science, information technology, or equivalent, plus at least five years of system administration/programming, with experience deploying and managing software and systems in both physical and virtualized environment, or an equivalent combination of education and work experience are required.
·      5+ years experience (or appropriate education/certifications) in server administration, including installation of server hardware and operating system software, writing and maintaining administrative scripts in powershell, perl, python or UNIX shell, and basic IP networking is required.
·       MCITP, MCSE, MCP, Security+
·       Must be able to pass background investigation in order to achieve secret clearance.

Essential Functions:
·      Working knowledge of Windows Server 2008/2012, Active Directory, VMWare, and Planning and automating enterprise backups for critical data using SAN, NAS, and traditional storage devices.
·      Working knowledge of Cisco/Brocade networking including routers, switches, and authentication.
·      Experience with scripting and automation of installations and routine tasks.
·      Knowledge and experience in web services, storage area network (iSCSI), directory services and identity management and federation solutions and in performance monitoring and tuning.
·      Familiar with specific protocols and technologies such as LDAP, SSL, and SOA and the ability to take an active part in furthering such technologies.
·      Excellent written and verbal communication skills
·      Ability to be a proven collaborator and self starter, and will take ownership for proactively delivering exceptional service.
·      Familiarity the HP Automation tools suite: Server Automation, Network Automation, Operations Orchestration.
·      Experience with HP Operations management(OMW), Virtual Connect, and HP Hardware.

Desired:
·         Experienced in Risk Management and Security Compliance procedures in accordance with DoD directives/safety standards.
·         Certifications in ITILv3 or VMWare
Remedy 7.5/8.0 Experience working tickets, creating tickets, and general use of the tool to support operations  

We have a very good relationship with the Hiring Manager and for the right candidate we can arrange an interview within a few days.

Look forward to connecting with you.

Thanks & Regards
Aravind
COMPQSOFT, Inc.
HUB Zone, SDB, MBE Certified
An ISO 9001:2008 & ISO 27001:2005 Certified
Phone: 281-978-4434  І  Fax: 281-657-6717



Wednesday, 12 November 2014

Configuration Management Analyst - Mid, Kansas City, MO

JOB TITLE: Configuration Management Analyst - Mid

Location: Kansas City, MO
Clearance Level - Must Currently Possess: Secret OR Eligible to obtain
Travel: as required by contract
Shift: Day Job
Customer: MCEITS

REQUIRED CERTIFICATIONS:
  • U.S. Citizenship
  • Secret Security clearance OR Eligible to obtain
  • ITIL v3 Foundation (need to provide certificate numbers for all certifications)
  • Security+ certification (must fulfill requirement within 6 months of start date)

PROGRAM DESCRIPTION

The mission of the Marine Corps Enterprise Information Technology Services (MCEITS) program is to provide enterprise IT services, service support and the infrastructure necessary to enable a secure, collaborative, interoperable information sharing environment for the warfighting and business domains.

JOB SUMMARY

The Configuration Management Analyst is responsible for the IT Service Management (ITSM) process to identify and track Configuration Items (CIs) through their lifecycle. Responsible for planning, identification, control, status accounting, audit and verification activities to achieve control of the IT system functional and physical assets.  Responsible for quality data management of the Configuration Management Database (CMDB) by ensuring that CIs are recorded from established baseline, and attributes and relationships properly maintained throughout the entire lifecycle of the CI record. Reviews released engineering change requests and data to ensure adherence to configuration management procedures and policies.  Participate in the continual service improvement of the asset and configuration management processes and procedures based on ITIL V3 framework

PRIMARY RESPONSIBLITIES

  • Participate in Change Advisory Board (CAB) and other meetings to ensure CI’s associated with change requests are compliant with all auditable information for life cycle status.
  • Work Service Request tickets (i.e. Change Requests (CRQs) and Incident tickets (INC)) timely and accurately daily, and associated tasks daily. Complete actions in support of change requests to create or update CIs, and ensure attribute data and relationships to other CIs are accurate. Review incident records requesting CMDB update, prepare respective change records to coordinate and implement the update activity
  • Assist with the establishment, documentation, and maintenance of the CMDB.  Analyze bulk “data” load services for creating large numbers of new records or updates in the CMDB. Participate in architectural development when new types of information need to be captured in the CMDB. Participate in and support discussions around integration of tools as well as normalization and reconciliation of data within the tools.
  • Perform physical and functional audits utilizing various methods of inspection.  Document results and perform corrective actions to resolve discrepancies following documented processes.
  • Develop and maintain reports to support Configuration Status Accounting Reporting. Provide inventory reports or other important KPI reports related to configuration items.
  • Participate and support documentation activities associated with the process, such as Plan, Standard Operating Procedures (SOPs) and Work Instructions (WIs).
  • Participate in and support testing activities around new tool implementations.
  • Increase customer loyalty by building solid relationships with the customers.
  • Perform other duties as required.

BASIC QUALIFICATIONS

REQUIRED EDUCATION/SKILLS/EXPERIENCE:

  • Bachelor's degree and 3+ years of related experience
  • Must be organized and detailed oriented
  • Experienced with Microsoft Office Products: Word, PowerPoint and Outlook
  • Extensive knowledge and experience with Microsoft Excel
  • Strong analytical and problem solving skills
  • Ability to multi-task, and adaptable to changes
  • Strong verbal and written communication skills
  • Self-motivated and self-directed
  • Ability to work in a matrix environment
  • Proven ability to effectively interact with co-workers, clients, collaborators and partners from a wide range of backgrounds, industries and culture

PREFERRED QUALIFICATIONS         

PREFERRED EDUCATION/SKILLS/EXPERIENCE:

  • Configuration Management support role
  • Oracle database knowledge / ability to create ad-hoc SQL queries
  • Full ITIL process knowledge of all Service Transition and Service Operations processes (e.g., Incident, Problem, Change and most preferred Configuration Management) is highly desired.
  • Ability to work with culturally diverse and geographically dispersed teams
  • Experience using Remedy 8.1 or other such ticketing/CMDB management tool
  • Experience with query based reporting tool such as BMC Analytics
  • Experience with Visio
  • Knowledge of and/or experience with software and hardware discovery tools, such as HP uCMDB
  • Understanding of data mapping concepts (relative to CMDB data import and uCMDB/CMDB integration)
  • Lots of patience, as position will be repeatedly asked process/tool questions
     

PREFERRED CERTIFICATIONS:


ITIL V3 Release-Control and Validation (RCV) certification or ITIL V3 Service Transition Lifecycle certification 

Thanks & Regards

Aravind
COMPQSOFT, Inc.
HUB Zone, SDB, MBE Certified
An ISO 9001:2008 & ISO 27001:2005 Certified

Phone: 281-978-4434  І  Fax: 281-657-6717