JOB TITLE: Configuration Management Analyst - Mid
Location:
Kansas City, MO
Clearance Level - Must Currently
Possess: Secret OR Eligible to obtain
Travel: as
required by contract
Shift: Day
Job
Customer: MCEITS
REQUIRED CERTIFICATIONS:
- U.S. Citizenship
- Secret Security
clearance OR Eligible to obtain
- ITIL v3 Foundation (need
to provide certificate numbers for all certifications)
- Security+ certification
(must fulfill requirement within 6 months of start date)
PROGRAM
DESCRIPTION
The mission of the
Marine Corps Enterprise Information Technology Services (MCEITS) program is to
provide enterprise IT services, service support and the infrastructure
necessary to enable a secure, collaborative, interoperable information sharing
environment for the warfighting and business domains.
JOB SUMMARY
The Configuration
Management Analyst is responsible for the IT Service Management (ITSM) process to
identify and track Configuration
Items (CIs) through their lifecycle. Responsible for planning,
identification, control, status accounting, audit and verification activities
to achieve control of the IT system functional and physical assets.
Responsible for quality data management of the Configuration Management
Database (CMDB) by ensuring that CIs are recorded from established baseline,
and attributes and relationships properly maintained throughout the entire
lifecycle of the CI record. Reviews released engineering change requests and
data to ensure adherence to configuration management procedures and
policies. Participate in the continual service improvement of the asset
and configuration management processes and procedures based on ITIL V3
framework
PRIMARY RESPONSIBLITIES
- Participate in Change
Advisory Board (CAB) and other meetings to ensure CI’s associated with
change requests are compliant with all auditable information for life
cycle status.
- Work Service Request
tickets (i.e. Change Requests (CRQs) and Incident tickets (INC)) timely
and accurately daily, and associated tasks daily. Complete actions in
support of change requests to create or update CIs, and ensure attribute
data and relationships to other CIs are accurate. Review incident records
requesting CMDB update, prepare respective change records to coordinate
and implement the update activity
- Assist with the
establishment, documentation, and maintenance of the CMDB. Analyze
bulk “data” load services for creating large numbers of new records or
updates in the CMDB. Participate in architectural development when new
types of information need to be captured in the CMDB. Participate in and
support discussions around integration of tools as well as normalization
and reconciliation of data within the tools.
- Perform physical and
functional audits utilizing various methods of inspection. Document
results and perform corrective actions to resolve discrepancies following
documented processes.
- Develop and maintain
reports to support Configuration Status Accounting Reporting. Provide
inventory reports or other important KPI reports related to configuration
items.
- Participate and support documentation
activities associated with the process, such as Plan, Standard Operating
Procedures (SOPs) and Work Instructions (WIs).
- Participate in and
support testing activities around new tool implementations.
- Increase customer
loyalty by building solid relationships with the customers.
- Perform other duties as
required.
BASIC QUALIFICATIONS
REQUIRED
EDUCATION/SKILLS/EXPERIENCE:
- Bachelor's degree and 3+
years of related experience
- Must be organized and
detailed oriented
- Experienced with Microsoft
Office Products: Word, PowerPoint and Outlook
- Extensive knowledge and
experience with Microsoft Excel
- Strong analytical and
problem solving skills
- Ability to multi-task,
and adaptable to changes
- Strong verbal and
written communication skills
- Self-motivated and
self-directed
- Ability to work in a
matrix environment
- Proven ability to
effectively interact with co-workers, clients, collaborators and partners
from a wide range of backgrounds, industries and culture
PREFERRED
QUALIFICATIONS
PREFERRED
EDUCATION/SKILLS/EXPERIENCE:
- Configuration Management
support role
- Oracle database
knowledge / ability to create ad-hoc SQL queries
- Full ITIL process
knowledge of all Service Transition and Service Operations processes
(e.g., Incident, Problem, Change and most preferred Configuration
Management) is highly desired.
- Ability to work with
culturally diverse and geographically dispersed teams
- Experience using Remedy
8.1 or other such ticketing/CMDB management tool
- Experience with query
based reporting tool such as BMC Analytics
- Experience with Visio
- Knowledge of and/or
experience with software and hardware discovery tools, such as HP uCMDB
- Understanding of data
mapping concepts (relative to CMDB data import and uCMDB/CMDB integration)
- Lots of patience, as
position will be repeatedly asked process/tool questions
PREFERRED
CERTIFICATIONS:
ITIL V3 Release-Control and Validation (RCV) certification or ITIL
V3 Service Transition Lifecycle certification
Thanks & Regards
Aravind
COMPQSOFT, Inc.
HUB Zone, SDB, MBE Certified
An ISO 9001:2008 & ISO 27001:2005 Certified
Phone: 281-978-4434 І Fax: 281-657-6717
Email: aravind.k@compqsoft.com
