Role: Enterprise Service Desk Specialist Jr
Duration: 1 Year
Location: Norfolk, VA
Clearance: Secret Clearance
Customer: HP
US Citizen
Job Description:
Under direct supervision, conduct
operations in support of the Enterprise Service Desk, execute scripts, answer
calls, troubleshoot, resolve and/or escalate technical issues, open and close
tickets, correlate events and incidents for management of Information
Technology Services.
The Enterprise Service Desk is a
24x7x365 day operation and candidates will be required to work any shift
(including nights, weekends, and holidays) in support of operations. Candidates
must have 2-4 years of experience in Information Technology and at least 1 year
of customer service experience.
Candidates
need to be compliant with DoDD Directive 8570.1 with a current Information
Assurance Technical (IAT) Level I or higher baseline certification. At least
one of the following certifications is required: CompTIA A+ CE, Network+ CE, or
Security+ CE. Familiar with Information Technology Infrastructure Library
(ITIL) best practices.
We have a very good relationship with the Hiring Manager and for the
right candidate we can arrange an interview within a few days.
Look forward to connecting with you.
Thanks & Regards
Aravind
COMPQSOFT, Inc.
HUB Zone, SDB, MBE Certified
An ISO 9001:2008 & ISO 27001:2005 Certified
Phone: 281-978-4434 І Fax: 281-657-6717
Email: aravind.k@compqsoft.com
